FlowsEasy - Resources by DanielFlowsEasy - Resources by Danielhttps://demo.flowseasy.com/blogs/author/danielWed, 16 Sep 2026 22:58:17 +0200http://zoho.com/sites/<![CDATA[What Customer Experience changes should you expect? ]]>https://demo.flowseasy.com/blogs/post/what-customer-experience-changes-should-you-expectAs the world starts to recover somewhat from the effects of the virus pandemic what changes might be necessary in your business in relation to your cu ]]>

As the world starts to recover somewhat from the effects of the virus pandemic what changes might be necessary in your business in relation to your customers and their experience in interactions with you and your business?

 

Trust is more important than before

Customers, clients and your employees will remember how you treated them during the lock-down period. The businesses and leaders that did the honest and right things by their employees and customers will be rewarded for sure.

 

Be patient with people, help them where you can. They will return something to you and your business over time.

 

Customer Experience Focus

Much more of what you used to do with people has and will move online. It will be imperative to design customer and employee interactions that still have a feel of authenticity. Business will need to design customer journeys with more digital touch-points than previously. Think about how you want your brand to be represented in these changes.

 

Customers have a low and lower tolerance for clunky, badly designed customer experience. When designing your systems, always consider the customer interface with these processes. Are you giving your customer what they expect when they expect it?

 

Expect to use Chatbots and analytics

The use of chatbots was growing before the pandemic. Now it has become more widely used. They have become a more accepted way to obtain answers. Make them intuitive - they won't be going away any time soon. Use your business chatbots to enhance your customer experience.

 

Your customer data is like the new oil. Not only the analytics but the actual conversations. Monitor your customer conversations to get a sense of their sentiment in real time.

 

Steps to Improve your Customer Service

Your business will probably have changed during the COVID lock-down. Your customer interactions will most certainly have become digitised.

 

Take these steps to improve your customers' experience:

 

  • Make your customer feel good. Use emotion in all your interactions.

  • Send your customers birthday cards, with actual paper - not emails. A small gift too.

  • Use video and text over emails and calls. Mix things up, keep it fresh.

  • Over deliver on everything. If you said it will take 7 days, deliver in 5. Surprise your customer.

  • Survey after you have delivered. Don't be irritating with this though.

]]>Mon, 13 Jul 2020 14:16:46 +0100<![CDATA[Top Tier Organisations Set-up Internal Communications App]]>https://demo.flowseasy.com/blogs/post/internal-communications-appBest practice businesses establish an internal communications app for work related communications with their people. It separates work from personal c ]]>

Top tier organisations set up internal Communications App

Best practice businesses establish an internal communications app for work related communications with their people. It separates work from personal communication. It respects people's personal messaging with their family and mates and keeps the work stuff in a separate distinct application. It's clean.

Bring people, actions, and everything else that matters, together in one place.  

Group collaboration, made simple

Transform ideas into reality with your team. With channels, your team communication is visible, transparent and efficient.

 

Searchable conversations

Search for messages, find files shared in a conversation, or look up a user— find what you're looking for, right when you need it.

 

Your team is one tap away

No matter where you're working from or what device you're working on, you can jump onto a voice or video call and stay connected.

 

Never forget a task or meeting

Your day-to-day tasks and calendar schedules are available right where you collaborate.

 

Centralize your workflows

Empower your team communication by collaborating intelligently. Custom build bots or create command shortcuts on the Cliq platform and automate your day-to-day activities.

 

Data security

Look for a top-notch security system, with data encryption and secret chat, is here to make sure your organization data is always safe.

]]>Wed, 03 Jun 2020 13:40:05 +0100<![CDATA[What the Best Businesses do to Lead in Customer Experience]]>https://demo.flowseasy.com/blogs/post/what-the-best-businesses-do-to-lead-in-customer-experienceCustomer journey mapping is at the forefront of everything they do The companies are often regionally based or have a strong regional office They are of ]]>

Focus on your customer's need, expectation, desire and why 

  • Customer journey mapping is at the forefront of everything they do
  • The companies are often regionally based or have a strong regional office
  • They are often member owned or have excellent owner operators
  • The business has dedicated and robust processes in creating customer experiences
  • Leading companies have excellent people policies and are often regarded as the best places to work
  • The businesses out in front have lots of customer journey data. They build trust and protect the customer's privacy
]]>Mon, 01 Jun 2020 14:52:18 +0100<![CDATA[5 Benefits of Business Process Blueprinting]]>https://demo.flowseasy.com/blogs/post/5-benefits-of-business-process-blueprintingAlign your processes with your customer's journey Customer centric organisations ensure that what their people do, day in and day out, is aligned with ]]>

5 Benefits of Business Process Blueprinting

Align your processes with your customer's journey

Customer centric organisations ensure that what their people do, day in and day out, is aligned with their customers needs, desires and expectations. Ensure your people are only doing work that helps your customer along their journey. If they are currently doing work that isn't helping your customer, try to eliminate this.

 


Increase your people and business efficiencies

The best blueprints cover every option available at each step, decision point or transition. Presenting the right options at the right time helps your people with clarity to perform for your customer and your business.

 


Compliance and regulation

Your business might be in a heavy regulated sector and it is important that your people stick to the most stringent rules. Blueprinting forces this compliance which gives management this comfort without having to oversee every action.

 


Consistency and repeatability

Success in every aspect of life and particularly in business is about consistency in application and the ability to repeat this every day, week etc. Blueprints which can be monitored and measured can help you understand where the constraints are in your business.

 


Training and management

Blueprints assist with training new people. Well-defined blueprint processes provide a common sense path for your people to follow. This allows you to be specific in your training and improves your ability to manage with increased focus.

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